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FREQUENTLY ASKED QUESTIONS

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

You can easily book on line and pay via Pay pal / Credit card.  No deposit is required, as we trust that our customers will return SUP dry and clean.

DO I NEED A LICENCE?

Yes, you do need a waterways licence if you would like to go paddling on the canal or rivers. You can obtain it from this link: https://www.britishcanoeing.org.uk/membership/on-the-water-membership

WHERE DO I LAUNCH MY SUP FROM?

Apsley Marina:There is free parking at Swan mead HP3 9DQ you'll launch from the gate.  Park for free at Red Lion Lane HP3 9TE and paddle to Kings Langley.  For River Thames drive to SL8 5PS, free large car park as you pass Spade Oak Pub (perfect for lunch), cross railway bridge. 

IS PADDLE BOARDING SAFE?

Yes, however like all water based activities common sense is needed and we do not recommend the use of our equipment under the influence of alcohol or drugs. 
Children should be supervised at all times.  We strongly recommend that you wear a life jacket and they are included free with your hire.

Please refer to our T&C for Liability.

WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?

I accept that I am responsible for the replacement value of the equipment if lost or the cost of repair if damaged. Costs are: Board £270, Bag £10, Paddle £60, Pump £12, leash £10, Phone Pouch £8.
In the event of damage or theft of the Equipment, the Customer will have to pay an insurance excess of up to three hundred pounds (£300) per event.

WILL I GET WET?

Not necessarily! But likely! Canal water is warm!  With a good technique and on calm waters you should stay dry.
Always wear appropriate clothing and have a dry set at the end of your trip.

ARE YOUR BOARDS GOOD FOR CHILDREN?

Yes, they are stable and lightweight.
We always recommend that children wear life jackets and are supervised by a capable adult at ALL times on the water.



CAN I CANCEL MY BOOKING?

Yes, you can, If the Customer gives 24 hour notice before the booking date, a full refund will be given.

WHAT ABOUT INSURANCE?

WE DO NOT PROVIDE PUBLIC OR THIRD PARTY LIABILITY INSURANCE FOR OUR REMOTE SUP HIRE!
Customers should check with their own home or travel policy before hiring.
If you need to purchase insurance, then we can recommend this site: https://www.supinsure.com/


We insure our boards for damage and theft. Customers will be charged for any damage or loss to our boards. For more details see T&C